K Masuda

K Masuda has extensive experience in customer support and management, currently serving as Manager of Customer Support at Dialpad since August 2016, where responsibilities include team engagement and launching 24/7 incident support. Previously held roles include Customer Support Team Lead at Dialpad, where K Masuda facilitated new employee training, conducted interviews, and managed product-related challenges. Earlier roles include Customer Service Administrator at FIME, Front-end Web Tester at StepAhead Contact Centers, and Support Escalation Engineer at Skype, where K Masuda trained representatives and resolved complex issues. Additionally, experience as Import Export Coordinator at Touei Kenzai Industrial Corporation involved managing international logistics. K Masuda's career reflects a strong focus on customer service, team leadership, and operational efficiency across various industries.