Kimberly T. is a skilled Customer Success Specialist currently working at Dialpad since September 2023, contributing to a unified workspace for communication and collaboration through innovative products. Prior experience includes serving as Associate Manager of Contact Center Order Management at RingCentral from November 2016 to September 2023, where expertise in technical support and customer relationship management was honed. Kimberly has also held various contact center positions including Senior Contact Center SME and Technical Success Advisor with a focus on delivering high-quality customer service. Previous roles encompass Customer Success at Flippa and Resolution Specialist at Dell International Services Philippines, where team performance and productivity were key responsibilities. Kimberly holds an Associate Degree in Computer Science from the Asian Institute of Computer Studies University and is currently pursuing a Bachelor's degree in Computer Science from AMA Online University.
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