Lillianna Baker

Lillianna Baker is a seasoned professional in customer success and brand engagement, with extensive experience across various industries. Currently serving as a Customer Success Manager at Dialpad since August 2020, Lillianna previously held the same title at Highfive. Prior roles include a Social Media Analyst at Virgin America, where responsibilities encompassed enhancing online engagement and managing real-time guest interactions. Lillianna's early career featured roles as a Guest Relations Agent, Flight Attendant, and Instructional Associate, showcasing strong communication and conflict resolution skills. Lillianna holds an Associate of Arts Degree in Merchandise Marketing from The Fashion Institute of Design and Merchandising.