Minh Do currently serves as the Customer Success Lead at Dialpad, having joined in March 2021, where responsibilities include building the customer success team across JAPAC and overseeing customer adoption and training to maximize value. Prior to this role, Minh achieved notable results as a Senior Customer Success Manager at Dialpad, reaching a 110% Net Retention Revenue for FY22. Previous experience includes a position as Customer Success Manager for New Relic, Inc., managing a portfolio worth over $12.5m USD ARR, and various roles at Anchor Hosting, where significant achievements included increasing NPS by 32% and reducing customer churn by 15%. Minh’s career began in the Royal Australian Navy as a Maritime Warfare Officer. Currently, Minh is pursuing a Master of Information Technology Management at Southern Cross University, expected to complete in January 2025.
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