Nathan Koch has extensive experience in customer success, having worked as a Senior Customer Success Manager and Customer Success Manager at Trustpilot from February 2020 to July 2022, where Nathan managed a portfolio of high-value accounts, achieving 113% revenue retention. Prior to Trustpilot, Nathan served as Territory Manager at EF Educational Tours from March 2016 to February 2020, overseeing over 100 accounts and consistently receiving customer satisfaction ratings of 90% or higher. Currently, Nathan is a Customer Success Manager for Premier Accounts at Dialpad, focusing on driving measurable business outcomes through strategic partnerships and cross-functional collaboration. Nathan holds a Bachelor of Science degree in Business Administration and Management from Colorado State University, earned between 2011 and 2015.
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