Daniel Chaves is an experienced workforce professional with a strong background in operations management and analysis across various companies. Currently serving as a Workforce Management Senior Analyst at DiDi, Daniel guides BPO vendors in Latin America to align workforce strategies with business objectives. Prior to this role, Daniel held positions at Concentrix as Workforce Coordinator and Supervisor, managing workforce operations for DiDi Food in Colombia and Mexico, including capacity planning and financial processes. Daniel's earlier experience includes a role as Team Manager and Workforce Analyst at Teleperformance, where customer service teams were optimized, and as a Real-Time and Reporting Analyst at Sutherland, overseeing global service operations with a large workforce.
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