Eric Bueno

Eric Bueno serves as the CX Global Planning & Control Senior Manager at DiDi, overseeing a global customer experience financial team and achieving significant budget reductions while enhancing service metrics. With prior experience as the Analytics & Strategic Planning Manager at McDonald's, Eric developed GTM strategies that resulted in substantial revenue growth. Eric's earlier roles include Sales & Financial Planning Specialist at Ducoco Alimentos e Bebidas, where gross margin increased by 40%, and Strategic Planning Senior Analyst at Even Construtora, focusing on long-term business strategies. Educational qualifications include a Data Science Specialization from Live University and certificates in Finance from Saint Paul Escola de Negócios, along with a Bachelor of Engineering from USP.