Lissa C. is an experienced engagement manager currently overseeing business growth portfolios at DiDi and 99, both since September 2023. Additionally, Lissa serves as a customer relationship management mentor, providing strategic leadership for business development and customer success since March 2022. Prior roles include head of customer success for Siprocal in Brazil, where Lissa led teams and managed CRM initiatives, and economic and innovation analyst at Sindipeças | Abipeças, contributing to automotive sector innovation. Lissa's educational background includes an MBA in Human Resources Management from USP/Esalq and a bachelor's degree in Economics from Universidade Federal de Santa Maria, complemented by advanced English and intermediate Spanish language studies.
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