Omar Ortiz

Omar Ortiz is a Customer Experience Analyst at DiDi, where they lead calibration processes and drive improvements in customer experience across multiple countries. Previously, Omar worked as a Proposal Specialist at Schneider Electric, where they created technical proposals and contributed to team standardization. Currently pursuing a degree in Engineering Physics, Omar applies strong analytical skills and a data-driven mindset to enhance operational efficiency. They are also learning Portuguese and pursuing Lean Six Sigma certification to bolster their contributions in technology and innovative sectors focused on user experience.