Deepika Singh

Deepika Singh has worked for four companies in the past five years. In 2018, they were a Customer Service Representative at HCL Technologies, where they assisted customers in scheduling medical appointments and generated 30M INR profit based on 10K+ enrolments across preventive health solutions. In 2020, they joined Amazon as a Customer Care Associate, where they resolved 14K+ escalated customer complaints through chat, email and phone. Deepika also created and maintained weekly reports of customer satisfaction rate, One-time resolution rate and Net-promoter score. In 2022, they moved to Rural Handmade as a Business Analyst, where they performed statistical analysis of international trade market to find out new opportunities to grow the business. Deepika also conducted comparative analysis of different commodities based on demands and preferences to make the better deals. In 2023, they joined Didomi as Chief Revenue Officer's Assistant.

Deepika Singh is currently pursuing a Master's degree in International Business at Grenoble Ecole de Management. Deepika obtained a Bachelor's degree in Life Science from Gargi College in 2017, and a 12th from Kendriya Vidyalaya in 2014. In addition, they have obtained certifications in Learning HubSpot CRM, Negotiation Skills, Analyze Data to Answer Questions, Ask Questions to Make Data-Driven Decisions, Foundations: Data, Data, Everywhere, Prepare Data for Exploration, and Process Data from Dirty to Clean from LinkedIn and Coursera | Google in 2022.