Die Mobiliar
Nillab Hamid is an experienced professional specializing in customer experience management, currently serving as Customer Experience Manager at Die Mobiliar since March 2022. With a focus on cross-functional projects, Nillab ensures customer-centric approaches by gathering and advocating for customer requirements to optimize customer journeys based on key performance indicators. Prior to this role, Nillab worked at Energie Wasser Bern, where experience as an Experience Developer involved analyzing customer touchpoints and developing iterative solutions. Additional roles included Junior Business Consultant and intern in product and innovation management, showcasing a strong foundation in customer insights and market research. Nillab holds a Master of Science and a Bachelor of Science in Business Administration from the University of Bern and is furthering education with a Certificate of Advanced Studies in Digital Psychology and Human-Centered Management at Kalaidos University of Applied Sciences Switzerland.