Jennifer Batley

Customer Experience And Transformation Strategist, Virtual CMO And COO Services at Differly Inc.

Jennifer Batley is an accomplished founder and executive consultant at Batley Advisory, specializing in advisory and fractional executive services aimed at driving transformational change for start-ups and organizations at critical junctures. Jennifer serves on the Board of Directors for Intouch Insight and offers strategic advisory services to early-stage companies at Invest Ottawa. Additionally, Jennifer holds various mentorship and advisory roles, including at L-SPARK, SaaSCan, and Demand Spring, while providing customer experience and transformation strategies at Differly Inc. With a strong background in driving operational excellence and marketing strategies, Jennifer has also held leadership positions such as President of Napkyn Analytics and Chief of Staff at Masterpiece Studio. Educationally, Jennifer possesses multiple MBAs and degrees in Business Administration from recognized institutions, including Clemson University, the University of Ottawa, CIMBA, and Wilfrid Laurier University.

Location

Ottawa, Canada

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Differly Inc.

We are a team of senior leaders with expertise in transformation and innovation, dedicated to helping businesses uncover opportunities and become more competitive in a digital economy. Our services address key challenges faced by modern organizations: Innovation & Transformation: We build comprehensive roadmaps, manage the innovation lifecycle, and foster a culture of innovation to ensure sustainable growth. Our tailored strategies align leadership and streamline processes across customer experience, technology, channels, brand, and profit models​. Customer & Member Growth: Our expertise in user experience, data strategy, and growth marketing helps organizations attract and retain loyal customers. We develop and execute data-driven strategies to enhance customer interactions and build lasting relationships​. Technology & Digital Strategy: We guide organizations in adopting and deploying the right digital platforms. Our thoughtful and measured approach ensures that technology investments align with business goals, driving efficiency and innovation​. Change & Organizational Readiness: We prepare organizations for successful change management, particularly in technology implementations. Our workshops and playbooks empower teams, minimize resistance, and enhance organizational resilience​. At Differly, we take the guesswork out of innovation, enabling your business to thrive in today's digital landscape.


Headquarters

Ottawa, Canada

Employees

11-50

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