Viljami Hoffrén

Viljami Hoffrén is an experienced professional in customer experience management and project execution, currently serving as a Senior Customer Experience Manager at Digia Plc since April 2022. Prior to this role, Hoffrén worked as a Customer Experience Consultant at Futurelab Experience, focusing on developing a Strategic Customer Experience Management framework for sustainable competitive advantage. Hoffrén's background includes significant contributions in various capacities within Fira, including project management and engineering roles, and a strong foundation in construction oversight and customer service. Educational qualifications encompass a Doctor of Science in Economics and Business Administration from Turku School of Economics, a Master of Social Science in Business Management from Rīgas Tehniskā universitāte, and a Master of Science in Civil Engineering from Tampere University of Technology, among other studies.