Irene Nel is the COO of Digicall South Africa (Pty) Ltd, specializing in Business Process Management. With extensive experience in the insurance industry, Irene has held positions such as General Manager in BPO and Insurance at Digicall Group since 2019 and was previously a Contact Centre Manager in the BPO sector from 1995 to 2015. Irene has developed strong skills in Operations Management, Coaching, Customer Relationship Management, Workforce Management, and Contact Centers, contributing to a robust finance professional expertise. Irene attended Townview High School, graduating in 1991.
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