Born From An Innate Desire To Assist And Serve, Digicall Has Been Delivering World-Class Outsourced And Incident Management Services In South Africa Since 2003 And Expanded To The UK In 2012 And Australia In 2015.
 
Whether you’re in insurance, banking, telecoms or just a household that needs their geyser replaced. We offer our clients best in class, stringently vetted, specialist service solutions under one vision and ethos. Our service is supported by unique technologies and people who live to exceed client expectations and grow their customer’s businesses. This approach has cemented our role as a disruptor and leader in our industry, which has allowed us to become one of the world’s best BPO and incident service providers.

We Are Digicall. The Power Of One. The Strength Of Many.
The Power Of One, For All
 
Digicall is a growth enabler behind many of South Africa’s biggest and best-loved brands. We deliver on your outsourcing requirements by harnessing the combined power of varied specialist services under one ethos and operation. If you have a business process out of your core focus, you can rest assured that Digicall’s wide selection of white label and direct-to-customer services, can assist to solve your problem.

 Our sole purpose is to be a seamless extension of our client’s brands and a trusted hero to everyone our business touches. 

 We promise our clients and customers:

- One service ethos – in whichever way you engage with Digicall, you will have a consistent, connected, smart and speedy service experience.
- Complete commitment to innovation, technology and total transparency – our systems enable a single view of your customer’s data – from receiving an incident report through to claims processing. 
- We offer a full-service solution while giving our clients a comprehensive view of our customer experience protocols in which all incident response data is fully captured and reported.

View our vacancies at:  https://www.digicallgroup.co.za/vacancies 


Outsourcing

Digicall Group

Digicall Group's headquarters in Johannesburg, South Africa

This department focuses on creating and maintaining software applications using various technologies.

Software Development

This department oversees the processing, assessment, and administration of claims to ensure efficient resolution and customer satisfaction.

Claims Management

The Customer Relations & Support team at Digicall Group is dedicated to maintaining and enhancing client relationships and ensuring exceptional service delivery. This team manages client inquiries, resolves issues efficiently, and fosters long-term customer loyalty by offering personalized and transparent solutions. By leveraging innovative technologies and a customer-centric approach, they consistently strive to exceed client expectations and support the growth of clients' businesses through seamless and reliable incident management and outsourced services.

Customer Relations & Support

This department manages employee relations, talent acquisition, and overall workforce development.

Human Resources

This department manages financial operations, including budgeting, forecasting, and analysis to support organizational growth.

Finance Department

This department is responsible for driving revenue through customer acquisition and relationship management.

People (5)

Jobs (0)

Other teams

Claims Management

Customer Relations & Support

Human Resources

Finance Department

Sales Department