Ben Ackerman is an experienced Senior Technical Writer currently employed at DigiCert since January 2025. Prior to this role, Ben served as a Senior Technical Writer at Vercara from December 2021 to January 2025 and at NeuStar, Inc. from February 2014 to December 2021, where responsibilities included organizing, consolidating, and migrating information across storage platforms, as well as creating and editing user guides and procedural documents for customer-facing releases. Earlier experience includes serving as a Mortgage Gateway Agent at FINRA from September 2010 to January 2014, providing exceptional verbal customer service and technical support, and a brief role as a Human Resources Analyst at CSC. Additionally, Ben began a career in sales with The Intuitive Group, Inc. in 2010. Ben holds a Bachelor's Degree in English Literature from Western Illinois University, earned between 2003 and 2009.
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