Charles Williams is an accomplished Senior Technical Writer and UX Content Writer at DigiCert, Inc. since November 2013, with prior experience as a Senior Technical Writer at Symantec from 2011 to October 2013, where efforts led to reduced support calls by enhancing product documentation. At FLSmidth, from 2006 to 2011, Charles improved customer experience through expanded manual content and completed AutoCAD training to better understand equipment. Earlier, Charles served as a Mail Clerk at Weber State University in 2005-2006 and participated in the H. Aldous Dixon Award Selection Committee. Charles holds a Bachelor's degree in English, Writing from Weber State University, earned between 1988 and 2001.
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