Megan Jacobs

Megan Jacobs is a skilled Customer Success Manager at DigiCert, Inc., specializing in Enterprise Trust Management, which includes DNS, Device, Software Lifecycle, and Document Trust Management since January 2023. Previously, Megan worked as an ICT Service Delivery professional in healthcare at Mediclinic and held various roles at Microsoft South Africa, including Information Technology Operations Manager, where responsibilities involved IT incident and escalation management, and Help Desk Engineer, providing face-to-face IT support. Earlier experience includes digital archiving for the City of Cape Town, sales coordination at Performance Brands (Pty) Ltd, and legal administration at Dixon Attorneys, along with a project researcher role at Vodacom. Megan holds a Bachelor of Commerce in Management Information Systems with a focus on Cybersecurity from the University of Cape Town, as well as a National Diploma in ICT - Application Development from Cape Peninsula University of Technology and additional education in Software Development and Computer Programming.