Ramya Rajan is a Senior Escalation Engineer with over 15 years of experience in technical excellence, customer advocacy, and product influence. Currently at DigiCert, Ramya specializes in resolving high-severity escalations and collaborates with engineering and product teams to enhance the reliability and usability of enterprise applications. Previously, Ramya served as a Senior Software Engineer at both Aviva and Wipro, where they led development and production support while mentoring team members and contributing to continuous service improvements. Ramya holds a Bachelor of Technology in Electrical, Electronics, and Communications Engineering from MES College of Engineering.
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