Tauseef Sarfaraz currently serves as the Head of Customer Experience & Excellence at DigiKhata, a position held since September 2025. Prior to this role, Tauseef gained extensive experience at SLGTrax from May 2021 to August 2025, where responsibilities included Regional Operations Manager, Head of Customer Experience & VOC, and Network Manager Operation Excellence, among others. Tauseef's career also includes roles at M&P Express Logistics as Customer Service Manager and Assistant Key Account Manager, and at TCS Private Limited as Key Account Executive and Customer Service Officer. Earlier experience includes a position as Brand Ambassador at Contact Plus and Technical Support Officer at Aey Group. Tauseef holds a Bachelor of Commerce degree from Karachi University.
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