Richa Sharma

Richa Sharma is a seasoned professional with extensive experience in the technology and consulting sectors, currently serving as a Principal Consultant for Salesforce and ServiceNow practices at Digile since October 2025. Previously, Richa held the position of Client Success Manager at Lentra, where strategic execution of customer success initiatives led to improved retention rates and facilitated regular business reviews. Richa also worked as a Senior Business Analyst Project Lead at Lentra, collaborating with prominent fintech partners to gather requirements for lending solutions. Earlier experience includes a role as a Business Analyst at Softcell Technologies Pvt. Ltd., focusing on process documentation, functional specifications, and user acceptance testing. Richa holds an MBA in Information Technology from Symbiosis International University and a Bachelor's degree in Accounting and Computer Science from Rashtrasant Tukadoji Maharaj Nagpur University.