Sofia Shkapa currently serves as Head of Customer Success and Product Marketing Manager at DIGINETICA, overseeing AI search product launches that have generated approximately 1 million rubles in additional monthly recurring revenue and boosted customer engagement by 20% through targeted market analysis. Previously, Sofia worked as a Linguist Engineer, focusing on client roadmaps and customer support related to linguistic engineering challenges. Additional experience includes serving as an Associate Computational Linguist at ITMO University and creating a Python project for JetBrains Academy as a Project Creator. Sofia holds two Master's degrees in Language and Communication Technology from Universität des Saarlandes and the University of Groningen, and a Bachelor's degree in Applied Computational and Math Linguistics from Saint Petersburg State University.
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