Giovani Morette is a Senior Computer Support Analyst with 7 years of experience in advanced technical support, system administration, networks, and IT infrastructure. Currently working at Digisystem, they focus on analyzing and resolving complex support issues, managing service calls using JIRA, and administering network devices. Giovani has previously held positions at Winover Contact Center and CTC, where they engaged in support levels N1 to N3 and led teams of interns. They are pursuing a CCNA certification and are pursuing a degree in Systems Analysis and Development.
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