Thiago Almeida is a skilled IT professional with extensive experience in technical support and infrastructure management. Thiago held various positions, including Assistente de suporte de TI at Gran Cursos Online, where responsibilities included Azure AD management, VPN configuration, and ticket support via Zendesk, Jira, and FreshDesk. In the role of Analista de infraestrutura Jr, Thiago managed HP, Aruba, and Cisco switches, monitored Linux and Windows servers, and implemented IT infrastructure solutions. Previous roles at Hepta Tecnologia e Informática and Globalweb Corp involved providing IT support, software installation, and systems administration, following ITIL methodology. Currently, Thiago serves as a Cibersegurança Analyst at Digisystem, focusing on firewall management and web application security. Thiago holds a degree in Análise Desenvolvimento de Sistemas from UDF Centro Universitário and a postgraduate degree in Segurança da Informação from Gran Cursos Online.
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