Simon Matthews

Simon Matthews has extensive work experience in customer experience and success roles. Simon currently holds the position of Director Customer Experience at Digital Space, starting in August 2022. Prior to this, they were the Head of Customer Experience at Festo since September 2020. Before that, Simon worked at FluidOne in various customer success and management roles from 2014 to 2020. Simon also has experience as a Service Delivery Manager at Broadgate Estates, a Business Development Manager at OCS Group UK, and a Sales Manager at Mobiles.co.uk. Simon's career started at CDS Global, Inc. as a Telesales Team Lead and they later worked as an Operational Team Lead at Capita IT and Networks.

Simon Matthews earned a Bachelor's degree in Business Strategy from The Open University in 2017. Simon is currently pursuing an Executive MBA from the University of Northampton, which they are expected to complete in 2023. Additionally, they hold certifications in ITIL Expert Managing Across the Lifecycle (ITIL-MALC) from AXELOS Global Best Practice and PRINCE2® 2017 Foundation & Practitioner also from AXELOS Global Best Practice. The exact dates of obtaining these certifications are not provided.