Lachlan Swain has extensive experience in technical support and implementation, currently serving as Team Lead - Implementation and Technical Support at DigitalEd since October 2018, following roles as Senior Technical Support Analyst and Technical Support Analyst. Prior experience includes working as a Technical Support Engineer/Account Manager at Laser 2000 UK Ltd Networks & Telecoms, providing crucial support to academic researchers and building strong customer relationships. Earlier, Lachlan served as an Internal Support Engineer at Laser 2000, self-teaching scientific concepts and technologies. Lachlan holds a Master's degree in Theoretical and Mathematical Physics from Swansea University, where contributions included co-founding a UNICEF on Campus society and active participation in the Debating Society.
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