Luigi Casole is an experienced customer success and operations leader with a strong background in developing processes that enhance customer experience and drive profitability. Currently serving as the Director of Customer Experience at DigitalEd since December 2021, Luigi has implemented key initiatives such as a comprehensive house account management process for $400k in renewals and the introduction of an AI chatbot, achieving a 30% decrease in support tickets. Previously, as Manager of Customer Success at TapMango, Luigi streamlined onboarding processes, restructured task management systems, and created sustainable customer health certification processes. Luigi also co-owned FDI Web Design Inc., providing consulting on network infrastructure solutions, and has a technical background from FCA Fiat Chrysler Automobiles, where responsibilities included controlling robotics and troubleshooting programming failures. Luigi holds a Bachelor's Degree in Information Technology with a specialization in Networking and Security from Ontario Tech University.
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