Rajiv Kumar

Rajiv Kumar is a National Manager of Collections with over 17 years of experience in Telecom and BFSI Collection Operations, Service Development, and agency management. Currently, Rajiv manages the national collections team at Digitide, overseeing operations for the IDFC First Bank Credit card portfolio. In previous roles, Rajiv led collections and customer experience initiatives at Bharti Airtel, enhancing revenue assurance and customer satisfaction across various service channels. Rajiv holds a Bachelor’s degree in Business Administration and multiple diplomas in Electronics, Communication, and Networking.