Rahul S. is a seasoned professional with extensive experience in case management, quality analysis, and customer service. Currently serving as a Senior Case Specialist at DIGITYS since November 2024, Rahul S. manages queries and complaints for Amazon employees while also overseeing HR-related communications. Prior roles include Quality Analyst at PTS Consulting Services, where Rahul S. handled process audits and customer interactions, as well as various positions within Amazon focusing on leave services and employee management. Previously, experience encompasses customer service and project coordination roles in telecommunications and website consulting. Rahul S. holds a Master’s degree in Computer Applications from Haldia Institute of Technology and has a solid foundation in IT and customer relations from various educational and professional experiences.
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