Amit Julka

Business Analyst Team Lead at Diligent

Amit Julka has a diverse work experience. Amit started their career as a Hardware Test Engineer at CeX in 2010, where they tested computer hardware, built and disassembled computers and laptops, and trained and managed staff. In 2014, they joined ICSA Software as a 1st line product support technician before progressing to a 2nd line product support technician role, where they became the primary contact for large clients and achieved 100% positive satisfaction surveys. In 2016, Amit became a 3rd line Product Support Technician at ICSA Software, coordinating with the development team, providing replication steps for complex issues, and ensuring clients were informed about the status of long-running issues. In 2017, Amit joined Diligent, where they started as a Senior Support Specialist, working closely with development teams and configuring the Zendesk ticketing system. Amit then progressed to become a Business Analyst at Diligent, working with FTSE 100 and tier 1 clients to identify business requirements, devise solutions, and ensure timely and cost-effective delivery. Currently, Amit holds the position of Business Analyst Team Lead at Diligent.

Amit Julka received a Bachelor of Science (B.Sc.) in Pharmacology from the University of Portsmouth, where they studied from 2006 to 2009. Amit has also obtained several certifications, including Business Analysis Foundations: Business Process Modeling, Business Analysis Foundations, Business Analysis Foundations: Competencies, and Critical Thinking, from LinkedIn in 2023.



  • Business Analyst Team Lead

    March, 2023 - present

  • Senior Business Analyst

    March, 2022

  • Business Analyst

    March, 2019

  • Senior Support Specialist

    May, 2017