Estely Berticelli

Estely Berticelli is an experienced Senior Customer Success Manager at Diligent, specializing in customer relationship management, account management, and data analysis to enhance client retention and revenue growth. Previous roles include Customer Success Manager at Volcanic, where Estely managed client relationships across APAC and South Africa, and Account Manager at In Marketing We Trust, overseeing major clients and internal teams. Estely's career began as an Executive Assistant and Customer Service Manager at OneShift, and extended to event organizing with Like Minded Bitches Drinking Wine, where significant membership growth was achieved. Estely holds an Advanced Diploma of Management and a Bachelor's degree in Business Administration, with a focus on international business from Centro Universitario Metodista IPA.