Florida Hoxha

Florida Hoxha is a skilled professional with extensive experience in account management, customer relations, and language services. Currently serving as a Senior Account Executive at Diligent since July 2019, Florida has achieved a 100% retention rate and a 117% net dollar retention in Northern Europe. Prior roles include Senior Implementation Specialist, managing customer relationships across EMEA and the United States, and a part-time university lecturer at the University of Tirana, teaching English as a second language. Florida's background also includes positions with the U.S. Department of Defense and the Department of State, focusing on protocol and project management. Florida holds a Master's degree and a Bachelor's degree in Language Interpretation and Translation from the University of Tirana.