Jaylene Boucher

Jaylene Boucher is a Customer Success Manager and Renewals Manager at Diligent since March 2021, previously serving as an Account Manager at Mary Ann Liebert, Inc. from March 2019 to March 2021, where responsibilities included maintaining business relationships, selling journal publications, and managing communications with clients across 29 states. Prior to that, Jaylene worked at McGraw-Hill Professional from November 2013 to March 2019 as a Renewal Specialist, overseeing $20 million in digital sales and providing support to clients. Jaylene holds a Bachelor of Business Administration in International Business from Iona College (2008-2013) and an NYS Advanced Regents High School Diploma from Saint Vincent Ferrer High School (2004-2008).