Jeremy Lowe is a seasoned Customer Support Engineer at Diligent with extensive experience in technical support, client success, and implementation. Since June 2014, Jeremy has successfully managed the closure of up to 15 escalation tickets weekly, maintained high customer satisfaction scores, and contributed to significant revenue retention through strategic client relationship management. Previous roles include Implementation Technician and Client Success Manager, where Jeremy drove software adoption and client retention. Experience also includes field support roles at TeleCommunication Systems, Inc. and Tapestry Solutions, as well as a technical oversight position in the US Army. Jeremy holds a Bachelor’s degree in Business Administration with a concentration in IT from American Military University.
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