Jonathan Ordonez is a seasoned technical support professional with extensive experience in customer support and technical architecture. Currently serving as a Tier 4 Technical Support Architect at Diligent since March 2021, Jonathan previously held the position of Senior Customer Support Engineer. Prior roles include Team Lead of Support Escalations and Customer Support Engineer at Galvanize, as well as various positions at ACL, including Customer Support Engineer, Senior Support Analyst, and Support Analyst. Jonathan began a career in technical support at Convergys as a Bilingual Technical Support Representative. Holding a degree in Computing Information Systems UC with a focus on Information Technology from Athabasca University, Jonathan combines technical expertise with effective customer service skills.
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