Latoya Collymore

Latoya Collymore has diverse experience in customer service and management roles. Currently serving as an Associate Customer Support Specialist at Diligent since September 2022, Latoya previously worked as a Cafeteria Manager for Baltimore County Public Schools, effectively managing staff, inventory, and procurement processes. Prior to that, Latoya held the position of Customer Service Associate at Sangster's International Airport, where a focus on guest experience led to a 25% increase in customer retention by reducing wait times. Earlier in the career, Latoya was a Team Lead at Island Grill, responsible for training and directing new staff. Educational qualifications include a GED from South Baltimore Learning Center, a customer service degree from Western Hospitality Institute, and a program completion at SV Academy.