Lorna Higgins is a seasoned professional in customer success and account management with extensive experience in various sectors, including technology and digital marketing. Currently serving as a Customer Success Manager at Diligent Corporation since August 2021, Lorna previously excelled at Oracle as a Cloud Customer Success Manager. With a background in freelance translation and roles at companies such as QS Unisolution, Sapient Nitro, Responsys, MassMedia Studios, Blackboard Inc., and Roevin, Lorna has demonstrated expertise in strategic client relationship management, data analysis, and team leadership. Educational qualifications include an MSc in Marketing from the University of Strathclyde and a BA in Applied Languages from Ulster University.
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