Qingxiang Li is an accomplished Customer Success Manager at Diligent since July 2018, where responsibilities include managing account portfolios to enhance customer experience and drive key performance indicators such as net revenue retention and referrals. Previous roles at Diligent include Senior Implementation Specialist and Associate Customer Success Manager, focusing on customer onboarding, training, and account management in the Asia Pacific region. Prior to Diligent, Qingxiang Li served in various capacities at OANDA Asia Pacific, including Client Cash Management Associate and Client Experience Associate, emphasizing compliance and customer satisfaction. Experience at Singapore Turf Club as Assistant Manager in Corporate Development and at SHIELD as Risk Management Manager further highlights expertise in risk assessment and product development. Qingxiang Li holds a Bachelor of Business Administration in International Business from the University of New Brunswick and a Diploma of Education in Engineering Informatics from Nanyang Polytechnic.
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