Sayak Ray is an experienced professional in customer success with a strong background in managing client relationships and delivering tailored IT solutions. At Diligent, Sayak Ray currently serves as a Senior Manager, leading a team focused on enhancing customer satisfaction and retention through effective engagement strategies, resulting in an 8% improvement in client retention. Previous roles included Manager of Customer Success at Diligent and Delivery Lead at Cognizant, where Sayak Ray managed significant projects such as Payments Systems Modernization for a Canadian credit union. Earlier experience includes developing operational frameworks at Genpact and business analysis at Tata Consultancy Services, contributing to enhanced operational efficiency and effective client solutions throughout diverse industries.
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