Takuma Kaido

Takuma Kaido is a seasoned technical support professional with extensive experience in bilingual English/Japanese support. Currently serving as a Tier 3 Senior Technical Escalation Engineer at Diligent since October 2021, Takuma progressed from a Senior Customer Support Engineer following Diligent's acquisition of Galvanize in April 2021, where previous roles included Senior Technical Support Analyst and Technical Support Analyst. Prior to joining Galvanize, Takuma worked as an HR/Tech Consultant at EY, focusing on Robotic Process Automation and HR consulting, and as an Analyst for Employee Engagement Surveys at Willis Towers Watson. Takuma holds a Bachelor's Degree in Sociology from Hitotsubashi University, obtained in 2014.