Vincent Pacheco

Vincent Pacheco is a seasoned professional in customer success and account management, currently serving as Senior Manager of Customer Success for France and Belux at Diligent Corporation since October 2015, where responsibilities include leading a team focused on customer relations and supporting CSMs in driving digital transformation and modernizing governance practices. Prior experience includes serving as Account Manager at FDM Group, managing relationships with major clients such as Sony Europe and Credit Suisse, as well as roles at Lou Riouclar - Cap France and Agence Les Distilleurs, where Vincent contributed to business analysis, strategy, and creative direction. Vincent began as a Junior Product Manager at TripAdvisor, focusing on adapting business models for French-speaking markets, and has also held positions in communication agencies, demonstrating a strong background in both customer-centric and strategic roles. Vincent holds multiple degrees in communications and business from ISEGCOM and a Baccalaureate in Economics from Saint-Thomas d'Aquin-Veritas.