Will Fox

Will Fox is an experienced Senior Customer Success Manager at Diligent since June 2021, where achievements include stabilizing a £1M at-risk portfolio with a 100% renewal rate and receiving the ‘Customer Wow’ award within six months. Prior to Diligent, Will served as a Senior Account Director at Cision, demonstrating portfolio growth during the pandemic and successfully upselling £150K. Will has also held positions as Account Director at Gorkana, where renewal rates exceeded 93%, and as Head of Media at Mintel, managing a team and providing valuable client insights. Earlier career experiences include client sales management at Sky Media and account management at Emap. Will holds a BSc in Psychology from Goldsmiths, University of London.