Heather Chambers is a seasoned professional with extensive experience in the financial services sector. Currently serving as a Business Readiness Lead at Diligenta, Heather prepares and enables operational readiness for transformations from legacy platforms to new solutions. Previously, Heather held positions as Operations Manager and Head of Customer Journey, where they led operations and managed customer experiences for a top financial institution. With a BA (Hons) in Humanities from The Open University, Heather's expertise spans various roles, including Pensions Specialist and Team Manager during their tenure at Lloyds Banking Group from 1996 to 2016.
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