John S.

John S. has a diverse work experience in various companies. John currently holds the position of Head of Optimisation & Insight at Diligenta, a subsidiary of Tata Consultancy Services, starting in April 2023. Prior to that, they worked as the Planning & Development Manager (Head Of) at Lifeplus from June 2021 to April 2023.

Before joining Lifeplus, John worked at Barclays as a Resource & Planning Manager from February 2019 to June 2021. John was responsible for capacity planning and development of Business Payment Services, achieving a 40% reduction in waste and misdirected inbound call traffic. John also played a key role in mitigating the effects of the COVID-19 lockdown by delivering operational training for Amazon Web Services.

From August 2016 to June 2021, John worked at Yorkshire Building Society Group as a Resource Planning Manager. John led resource planning for Mortgage Shared Services throughout a Mortgage Transformation Project and played an important role in talent acquisition and staff development processes.

Before joining Yorkshire Building Society Group, John worked at Benenden as a Capacity Planning Manager from February 2015 to August 2016. John collaborated with stakeholders to identify cost and business drivers and successfully implemented the Impact 360 Workforce Management Strategy.

Overall, John S. has a strong background in resource planning, capacity planning, and business development, demonstrating their ability to lead and optimize operations in different industries.

John S. completed a Bachelor of Arts (Hons) in Hospitality Management from the University of Central Lancashire between 1999 and 2002. John then pursued a Postgraduate Certificate in Management, specializing in the field of Management, from the same university from 2004 to 2006.