Mark Haley

Mark Haley has extensive experience in operations and customer services management. Mark currently serves as the Head of Operations and Business Transformation for Diligenta, a subsidiary of Tata Consultancy Services. In this role, they lead a team of 300 employees across four different UK locations and oversees a major business transformation program. Prior to this, Mark was the Head of Customer Services for Phoenix Wealth and AXA Wealth, managing multi-disciplinary teams responsible for customer services administration, operations support, product proposition, and marketing/external communications. Before joining Diligenta, Mark held various leadership positions at The Phoenix Group, AXA Wealth, AXA Winterthur, Winterthur Life, and ntl:. Mark'sresponsibilities included managing staff, overseeing operational teams, and handling budgetary responsibilities.

Mark Haley completed a Diploma of Higher education in Management at The University of Reading from 2006 to 2009, where they passed with distinction. In 2005, they obtained a certification in Project Management from the Association for Project Management. Mark also attended Willingdon School from 1984 to 1988, but information on their degree and field of study during that time is not available.