Patrick Ridley

Patrick Ridley is an experienced complaints consultant at Diligenta, a subsidiary of Tata Consultancy Services, where responsibilities include standardising and centralising operations across various client accounts since March 2018. Prior roles include complaints manager, where evaluation of complaints and objective outcome determination were key duties, and inbound call handler at Scottish Widows. Additional experience encompasses a telephone interviewer position at Ipsos MORI, recruitment consultant at Resourcing Group, and assistant manager at Skyline Marketing Ltd. Patrick began a career as a management trainee at Lilongwe City Council. Educational qualifications include a BSc in Public Policy and Management & Psychology from Aston University and a bilingual International Baccalaureate Diploma from the International School of Geneva.