Richard B. has extensive experience in customer service and technical support, beginning with a role as a Protection Customer Service Representative at Friends Life UK from August 2011 to September 2012. Subsequently, Richard B. joined Diligenta, a subsidiary of Tata Consultancy Services, in June 2022, where responsibilities escalated from Desktop Services Engineer to Senior Customer Service Representative, Team Manager, and PC Services Team Lead. Additionally, Richard B. served as a Risk Event Governance Consultant, focusing on risk events, errors, and GDPR breaches, until February 2025.
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