Steve Bailey

Steve Bailey is the Group Head of Complaint Operations at Diligenta, leveraging extensive experience in financial services and people management to lead dynamic teams. With nearly 30 years of operational management expertise across sectors including energy, retail banking, and investments, Steve has consistently demonstrated a collaborative leadership style focused on engagement and development. They have successfully handled large-scale complaints operations, driving improvements in complaint handling standards and customer journeys. Steve's career is marked by significant achievements in various roles, including Director of Client Services Complaints at SS&C Technologies and Group Head of Customer Care at Marston Holdings. They hold an HNC in Business Management from De Montfort University.