Diligenta, a UK-based, FCA regulated subsidiary of Tata Consultancy Services (TCS), is a leading provider of business process services for the Life and Pensions industry.

Established in 2005, Diligenta has a consistent track record of delivering operational transformation to the L&P industry. Our aim is to transform our client’s operations, utilising our industry leading platform and digital capabilities and to support our clients to launch new products and propositions. We combine our in depth knowledge of life assurance with TCS’ proven IT and delivery capability to deliver transformation for our clients in a competitive market place.

Insurance

Life Sciences

Diligenta - a subsidiary of Tata Consultancy Services

Diligenta - a subsidiary of Tata Consultancy Services' headquarters in Peterborough, United Kingdom

This department focuses on assisting and resolving customer inquiries and issues to enhance satisfaction and loyalty.

Customer Support

The Business Analysis and Operations Support Team at Diligenta plays a pivotal role in streamlining processes and enhancing operational efficiency within the Life and Pensions industry. This team is responsible for analyzing business requirements, managing projects, and facilitating change initiatives to support the delivery of high-quality services. By leveraging their deep industry knowledge and expertise in business readiness, the team drives transformation efforts that enable clients to launch new products and improve service delivery in a competitive market.

Business Analysis and Operations Support Team

The Customer Service Team at Diligenta is dedicated to providing exceptional support to clients in the Life and Pensions industry. They handle inquiries, facilitate claims processing, and ensure customer satisfaction through effective communication and problem-solving. By leveraging their industry knowledge and operational expertise, they play a vital role in enhancing the client experience and supporting the seamless delivery of Diligenta's business process services.

Customer Service Team

The Finance and Compliance Team at Diligenta is responsible for ensuring adherence to financial regulations and internal policies within the Life and Pensions sector. This team conducts risk assessments, monitors compliance outcomes, and manages anti-financial crime initiatives to protect the organization’s integrity. With expertise in finance and risk management, they support operational transformations while ensuring that business processes align with regulatory requirements and best practices.

Finance and Compliance Team

This department oversees the planning, execution, and completion of various projects to ensure they align with organizational goals.

Project Management

This department oversees the handling, assessment, and resolution of customer complaints to ensure satisfaction and continuous improvement.

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Other teams

Business Analysis and Operations Support Team

Customer Service Team

Finance and Compliance Team

Project Management

Complaints Management