Barbara Pilani has extensive experience in service management and delivery within the IT sector. Currently serving as a Service Delivery Manager at NTT Ltd. since October 2019, Barbara previously held the position of Service Manager at Dimension Data Italia from February 2008, focusing on the delivery of Enterprise Services and ensuring client satisfaction. Barbara's expertise is complemented by certifications in ITIL® disciplines, emphasizing service operations and transitions. Prior roles include CIS Senior Engineer at Visiant Galyleo from 2004 to 2008 and Consultant at NCR Corporation from 2001 to 2004.
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